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Help & SupportGetting StartedShoppingTo shop ArtSuppliesOnline, simply browse through our catalog. When you find an item you would like to purchase, enter your desired quantity and click the 'Add Items to Cart' button. Your Shopping Cart Your shopping cart holds items you have selected during your visit. You may add/change/delete items from your basket or cancel your entire order anytime prior to your final checkout. Checkout HelpBilling Shipping AddressesThe default setting is to have a single billing/shippng address. If you wish to ship to a different address other than your billing address, you will have an option to do so. Payment Options ArtSuppliesOnline.com accepts Master, Visa and American Express. Business customers with approved credit applications may use purchase orders and be billed in 30 days. See our Business Center page for application information. Frequently Asked Questions1. What is an account?An account is your key to online shopping at ArtSuppliesOnline.com. With an account you will have access to your purchase history, online tracking of orders, access to all areas of the ASO site. You can create permanent custom shopping lists that make your return visits fast and easy. You will have the option of receiving the ASO online newsletter to keep up on promotions and new product information. Best of all, the first time you make a purchase your account will be created for you automatically. 2. What type of account do I need? If you are purchasing supplies for yourself or a sole proprietor of a business, a personal account is appropriate. If you own or work for a company and you would like the billing information to reflect the company name, a business account is what you need. 3. What is a Custom Shopping list? To save you time you may create a Custom Shopping List. Once created, the list is available to you each time you visit, allowing you to quickly select quantities and then add all selections to your shopping cart instantly. The list may be amended and added to easily, and you are still free to browse and shop for things not on your list. Note: You must be logged in to use this feature. 4. What is the (  ) button?
The ( ) button is how you add an item to your custom shopping list. Once you have searched for and found an item you desire, if you wish to make it part of your permanent list, simply click the ().
5. What is a shopping cart? Your shopping cart contains a detailed list of the accumulated items you have selected during your online visit. 6. Is my credit card and personal information completely safe? Absolutely. The highest level of 'SSL' data encryption is in place through the entire ordering process to ensure absolute safety of all your personal and credit card information at all times. Contact UsToll Free 1-800-967-7367 612-333-3330 8:30 am - 5:30 pm CT Monday - Friday General Inquiries: info@artsuppliesonline.com Order Inquiries: orders@artsuppliesonline.com Returns Authorization: Requests and reporting defective or damaged shipments. returns@artsuppliesonline.com Sales Inquiries: sales@artsuppliesonline.com Technical Inquiries: webmaster@artsuppliesonline.com Vendor Inquiries: purchasing@artsuppliesonline.com Retail Locations Minneapolis 718 Washington Ave North Minneapolis MN 55401 612-333-3330 Fax # 612-333-0200 Penco - Retail Store Hours Monday: 8:30am to 6:00pm Tuesday: 9:30am to 6:00pm Wednesday: 9:30am to 6:00pm Thursday: 9:30am to 6:30pm Friday: 9:30am to 5:00pm Weekends Saturday: 11:00am to 5:00pm Sunday: 12:00pm to 3:00pm (Seasonally adjusted -Call to confirm) Menomonie 105 East Main St Menomonie WI 54751 715-235-3322 FAX # 715-235-3343 Corner of Broadway & Main-Across from UW Stout Campus Retail Store Hours: Monday - Thursday: 9:30am to 7:00pm Friday: 12:00pm to 4:00pm Saturday: 12:00pm to 4:00pm Sunday: 2:00pm to 7:00pm Hours valid during school year only Credit card charges may appear as : Penco Graphic Supply or Penco Artists' Supply warehouse |
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