Security and Privacy Policy
We take your security and privacy while visiting our site very seriously.
- SSL Encryption is active at all times during the ordering process.
- Credit card information and personal information is never sent via e-mail.
- Your personal information will not be sold, traded or made public in any way.
For more information please read our Privacy Statement.
Billing and Shipping Policy
Orders are billed to your credit card upon being received. Your credit card will be billed for all items on the order including backordered and special order items. If you select products that are "special order" along with items which are normally "in-stock," our default policy is to hold the order until all items arrive for shipment. You are offered the choice to have items that are in-stock on your order shipped right away, however, you will incur added freight charges for multiple shipments. Back orders and special orders will be shipped as soon as products arrive in stock. In some cases items will be drop shipped from manufacturers or wholesale sources when deemed most expedient and appropriate.
If your order has all "in stock" products it will usually ship from our warehouse within 24 hours of your order being placed (Monday through Friday). No shipping occurs on Saturday or Sunday. Orders placed from late afternoon Friday through Monday morning will be processed on Monday (except for National Holidays)
Our Back-order Policy
The ArtSuppliesOnline (ASO) Backorder Policy is based on whether the items you have ordered are designated as "Stock Item" or "Special Order"
While we strive very hard to maintain adequate stock levels of our "Stock Item" items and usually fulfill 90% or more of all orders designated as such, but we do run out or low from time to time. This is especially true of seasonal products or promotional items. Should the situation arise where we have only a partial quantity available for a "Stock Item" item(s) we will ship you what is available and backorder the remaining quantity. If the item is completely out of stock you will be notified within 24 hours after your order is placed.
In general ASO will automatically backorder products that we think we can obtain within 30 days and send them immediately when back in stock. If the 30 day window can't be met we will cancel the backordered items. In addition we will not backorder products if the total value is less than $5. If the backordered item(s) will take longer than 30 days or is under $5 we will email you a refund notice and issue a refund to the credit card you provided.
All back-ordered items we retain will remain on back-order with ASO unless we receive further instructions from you. As a retail distributor ASO relies upon our many valued suppliers to help maintain our inventory levels. Situations do arise that are beyond our control that can cause backorder delays to you. ASO will try hard to communicate with you about such situations.
We apologize for any inconvenience back-orders may cause. If you have further questions, please
Call 1-800-363-7709 or 612-872-8088.
Return Policy
DAMAGED OR DEFECTIVE MERCHANDISE:
ASO intends that all products sold are of the finest quality and free from
defects. Please open and inspect your order immediately upon receiving it. If
there is a problem such as freight damage or defects with any product you
have ordered, please contact us immediately via e-mail (support@artsuppliesonline.com). We will replace
any defective or damaged goods, and make a pickup request to return the
problem merchandise at our expense. We require that we are notified within 48
hours of you receiving an order that contains damaged or defective
merchandise caused by the freight carrier. Please refuse damaged cartons or
sign for your order noting any damage to cartons or boxes. ArtSuppliesOnline
will not replace (at our expense) any damaged shipments where we are not
notified within 48 hours of your receipt of your order.
UNDAMAGED RETURNS:
All returns must include a Return Authorization form (R/A). Please do not ship items back without contacting us first for an R/A as you will not be credited. If within 14 days of the shipment date you decide you wish to return any unopened and unused merchandise you may request a return authorization. Returns must be sent back in original packing/boxes, and be in "brand new condition." There is a restocking charge based on the price you paid for the returned item(s), and you will not be credited for any of the original freight charge. The restocking charge % is subject to increases if the item(s) returned do not come back in "brand new condition" as described above. You will be responsible for the shipping of your returned item(s) and paying for the freight charges associated with that return. If you have no means of returning the items(s) on your own we can provide help if necessary. Special Order Items are non-returnable as well as these specific items/product categories: all Portfolios and Presentation products, Projectors, Mat Cutters, Light Boxes, Xyron Machines, Easels, Ready-Made Frames, Parallel Rules, Clearance and Overstock Specials, and certain Promotional or Limited Time Only items. Please direct return inquires to: support@artsuppliesonline.com
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